The Golf Caddie Outlet Store carries products from many manufacturers that have specific requirements for returns and exchanges. We abide by their policy. Please look up their return and exchange policy under the "Warranty" tab for the specific product or th manufacturer that you would like to return. If you need more information on this email us at firstname.lastname@example.org or call us at 800-995-1627 on how to handle returns for a specific manufacturer. No worries we will help you out with this!